State Farm® Insurance Agent Chad Ward

"Chad Ward is amazing at what he does. He has always been there for us for any insurance we need. He over delivers in his care, knowledge of services and quick response time. There isn't another agent I would go to in the Tri-Cities!"

"FANTASTIC! Our family has been insured with Chad for 20+ years. There is not one negative experience in those 20 years...ONLY POSITIVE! We will continue to be insured with Chad for years to come."

"Been with Chad Ward State Farm for 20 plus years, he is always collaborative and communicative. Excellent customer service and constantly does the right thing. My family and I will always be insured with him."

"We have been with Chad Ward State farm for several years. We have our home and our auto insured. Chad is responsive answering my questions and has even text me a picture of my auto ins card when I couldnt find my proof of insurance. I am very happy the Chad Ward State farm! Thank you!"

"I have used Chad Ward for 17 years. We followed him from where he previously worked at and have had nothing but a pleasant experience with him. We have several policies with him from life insurance, houses, several cars and a boat. We’ve had to do a claim before on a vehicle and we were paid in a timely manner through State Farm thanks to Chads responsiveness. I’ve also been in accidents before where it wasn’t my fault and I called him to ask for advice and he’s always answered and responded immediately. We’ve traded in several vehicles and I’ll contact Chad the same day and he will make the changes ASAP. I’ve misplaced cards before and he will email them to me right away, he even helped me setup my online portal. I am so appreciative to Chad for being a wonderful insurance agent. We will never shop around because we are very satisfied with his service!"

"Been there for me through the rough and the good. Thank you for all the help."

"Have been insured with Chad for a few years now and everything has been perfect. He is always happy and quick to help, highly recommend!"

"Warning: Stay far away from this agency Their promises are as empty and they don’t care about keeping customers when it comes time to pay out claims. They lure you in with false assurances of great coverage and service, only to vanish when you need them most. They'll twist and turn to deny your claims, leaving you high and dry. And good luck getting any help from their customer service – they're experts at dodging questions and showing zero empathy. Save yourself the hassle and find an insurer that actually cares about their customers, because they certainly don’t."

"Unresponsive! Not a trait you want in someone who handles time sensitive business! Does not contact you back. Will be switching to a different insurance agent."

"Very nice agent!"

"Chad is Awesome! Great location too!!"

"Chad has been an excellent agent to deal with! We have our home and auto insured with Chad and we wouldnt go anywhere else. He is extremely prompt with helping and happy to answer any of my questions when I call. He has made insurance alot easier for us with great rates and convenience when altering plans or changing vehicles."

"39 + years with state farm insurance, Chad Ward is the best !"

"Chad Ward deserves 15 stars! A+Service"

"I have used this agent for several years, in fact all the way until I relocated out of state. Never had any issues and great customer service. If I still lived in Washington I would have continued to use his services."

"If I could give negative stars I would. This agent is completely unresponsive and incompetent. The "service" (really lack thereof) we received from him the past two years has made us change insurance providers after 35+ faithful years with State Farm. It's a shame because we have always had great service from past agents in ID and CA. State Farm corporate customer service can't do much to rectify the mistakes this agent made on our account either. Perhaps the company should spend a little less on the copious amounts of TV advertising and more on customer service. Good bye State Farm."

"Been with Chad Ward State Farm for awhile and he is always more than happy to answer every question I had! Excellent customer service and always willing to go beyond expectations. I will continue my business with him."

"This guy is a joke. He's uncommunicative. Never answers his phone even during business hours. Doesn't care to make sure we find deals or stay customers. He is literally the only reason I'm no longer with State Farm."

"Excellent customer service by Chad Ward. State Farm beat all other insurance prices."